Refund Policy

7-Day Refund Window

You can request a refund within 7 days of your payment date. We review each request individually and work with you to find a fair solution.

Eligibility

• The request must be made within 7 days of the payment date
• Applies to your first purchase of a plan
• Each request is reviewed individually
• Approved refunds are issued to the original payment method

How to request a refund

Email us from the address on your account and include your order reference. We reply on business days and confirm as soon as the refund is approved. support@zibalvpn.com

Processing time

Approved refunds are issued within 5–10 business days. Depending on your bank or card issuer, it can take a few extra days for the amount to appear on your statement.

Renewals

Subscriptions renew automatically until you cancel. You can cancel at any time from your dashboard to stop future charges. The 7-day window applies to your first purchase; renewal charges are not covered, so please cancel before your renewal date if you no longer want the service.

Cryptocurrency payments

Cryptocurrency payments cannot be reversed, so they fall outside the refund window. If something goes wrong with an order paid in cryptocurrency, contact support and we will add equivalent service credit to your account instead.

If we cannot deliver the service

If a technical problem on our side prevents you from using the service and we cannot resolve it, contact support. We review these cases individually outside the 7-day window and may issue a pro-rated refund or service credit.

Questions

If anything here is unclear, contact us before you buy and we will answer in plain language.